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Frequently asked question

ICU's FAQ answers common questions about our translation services, including languages offered, document types, turnaround time, confidentiality, and troubleshooting support.

Getting Started

Our team of translators at ICU consists of highly skilled professionals with extensive experience in the translation industry. They possess deep linguistic knowledge and cultural expertise, ensuring accurate and culturally sensitive translations.

: ICU offers translation services in a wide range of languages, including but not limited to English, Spanish, French, Portuguese, and Greek. We can accommodate various language combinations and provide accurate translations tailored to your needs.

ICU can handle various types of documents for translation, such as legal documents, business contracts, marketing materials, websites, academic papers, and more. We have expertise in multiple industries and can adapt our translation services to suit your specific requirements.

Account & Billing

Protecting the confidentiality of our clients is of utmost importance to ICU. We have robust data protection measures in place, and our translators sign confidentiality agreements to ensure the privacy and security of your documents. Rest assured that your information is handled with the utmost care and confidentiality.

ICU offers convenient and secure payment options for our clients. We accept major credit cards, PayPal, and bank transfers. Detailed payment information will be provided in your quote and invoice.

The turnaround time for translation projects depends on various factors, such as the length and complexity of the document, language pair, and current workload. ICU strives to provide timely services and will provide you with an estimated timeframe when you submit your booking request


ICU is committed to customer satisfaction. If you encounter any issues or have specific revisions or adjustments, please contact us, and we will promptly address and resolve the matter to ensure your complete satisfaction with our services.

Yes, ICU provides troubleshooting support for any translation-related issues you may encounter. Our team of experts will assist you in identifying and resolving any difficulties you face, ensuring a smooth and successful translation process.

ICU has a dedicated customer support team available to assist you throughout the translation process. You can reach out to us via email or phone, and we will be happy to address any questions or concerns you may have.

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